Por que o iPod não está aceitando baixar músicas do iTunes?

My 160GB iPod Classic is not recording, or accepting music from iTunes. Every time I connect it to my notebook, iTunes freezes. I've already formatted it, it's clean. I connect it and it freezes again. Is there a solution? Many thanks. Best, Martin.

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I'm wondering if it's iTunes not the device. Have you tried a different device? Have you tried updating iTunes? Reinstalling iTunes?

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The problem happened with an older HP and now continues with a new Microsoft Surface.

I tried at an Apple shop, but they were not helpful, they said they don't fix their own devices.

Thanks.

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Ok, but did you try the things I said?

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Martin Streibel will be eternally grateful.
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