A smartphone by Alcatel running Android.

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Why is my phone not saving incoming and outgoing calls or messages.

Why is my phone not saving incoming and outgoing messages or calls

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how much memory do you have left?

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Such fault appears due to some mis configuration means infection by virus as well.Save the important data and backup it and hard reset .

You have to remember.

Important data might have been lost like contact message etc

go to setting.

backup and reset

reset setting or erase all setting.

Hope your problem solved.

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