Repair guides and support for the ZTE n817, also known as the ZTE Quest.

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My internet connection won't come on

I try to go on google it says it says you are offline and the film ware keeps shutting phone off

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Try wiping your cache partition follow the instructions in the video to get into the recovery mode

https://www.youtube.com/watch?v=5oWOkkFr...

Once there select wipe cache partition by scrolling with the volume keys and when your there use the power button to select it this should help . If this brings no Joy then you may need to do a factory reset but remember if you do a reset all your data and apps will be lost as it returns the phone to factory settings . Hope this helps

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