The ZTE ZMax Pro is identified by its black color, rear fingerprint sensor and its model name, Z981, which can be found under the rear case.

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What happened to my phone?

Screen popped up saying 'Stock Android has crashed', so I restarted my phone. Now my phone will not get past the MetroPCS screen. Any help? I've restarted it several times.

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Chosen Solution

Try this https://www.youtube.com/watch?v=ssX1ULxV...

At 1.19 pause the video and you will see it says wipe cache partition do this and press the power button .This will clear the memory and allow for a clean boot if this gives no joy then follow the rest of the video and factory rest the phone but understand if you do a factory reset then you will lose all data . Hope this helps

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Hi There,

First, Change Another battery and see if it passes the Metro PCs screen. If does good for you, If not then:

The software on your phone has corrupted. you might have to restore the software. Will recommend to take to a repair store or take it to Metro PCS and have them check it out for you.( I dont think so they will help you out but might give you a warranty replacement option).

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