Sony Xperia Z5 features with 5.2 inches 1080 x 1920 pixels display and is equipped with Qualcomm Snapdragon 810 processor alongside 3GB RAM and 23 MP rear camera.

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While calling phone screen turns off?

While using any calling feature (phone, facebook, etc) my phone screen goes black and won't turn back on, if the other person doesn't hang up first than I have to manually restart my device to end a call. How do I fix this? Seems to only have started after I installed Nougat 7.1.1.

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1 Answer

Most Helpful Answer

Do you have a screen protector or a case that may be covering up the proximity sensor? If not, the proximity sensor itself may need cleaning or replacement.

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