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Hi,

I am trying to connect my Fire TV Stick for the 1st time and it has connected to wifi ok, but am getting the above error message when I go into each tab. I reset the fire stick and my account and I am still getting this error message. I have also turned my wifi on and off again just in case that was the problem? Please HELP!!

Answer this question I have this problem too

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Are you able to connect to the internet via WiFi using a computer or tablet?

You may need to reset the cable router

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2 Comments:

Hi Dan,

Thanks for your response.

Yes I can connect to the internet via WiFi and we did turn off the main router if that is what you meen?

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Did you enable WAP or WAP2? If you did see if you can disable it on the router to see if that's stopping it

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Angela Cussell will be eternally grateful.
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