there is a X mark on battery icon

I dont know if its the charger or the pin in the tablet that has something wrong. When i plug the charger there is a red X mark on the battery and it wont charge. I have to power off the device in order to charge it but I need to stay the evice open because i need things in here. Help how do i fix it?

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If you are charging it via your computer, switch to a charger.

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No, im charging it with its charger. But there still an X mark

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