How to open the back of Trackr Pixel

I have arthritic hands and the YouTube video (https://youtu.be/eNQNNUCk6GA) they have to open shows you to open it between your palms. I've talked their support staff and they insist that is the way to open it. I asked if their was a tool to open it and they told me no. I even had my next door neighbor who is much younger and stronger couldn't open it. I was wondering if anyone knows another way to open it to get to the battery?

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I had the same problem. I just couldn't get a good grip using my palms. I decided to take a 2 small pieces of electrical tape and i place one on each side of the trackr, Then I used the palm method in the video but you don't have to apply as much pressure. The electrical tape give you enough grip and it just twisted off. After leaving the battery out of the trackr for about 5 minutes and put the back on and the trackr was reset so that you could connect it to your phone. Good Luck

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Didn't work for me,

I had to drill two small indentations in the back case (be careful not to go through the plastic) and use a device for getting the backs off watches.

These indentations could be usefully added to the basic design

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Didn't work for me either. I couldn't budge the back using any technique with my palms.

I used RegShoe's method (but without the watch tool) and got the back off. I used a dremel tool with a flat-tipped burr bit to grind two small divots on the back surface of the Pixel, being careful not to go through the plastic. I then used a pair of fine needle nose pliers, spreading the tips and putting one into each divot. I could then rotate the pliers in those divots to get the back to come off.

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Thanks for your help.

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