Repair guides and support for the ZTE n817, also known as the ZTE Quest.

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I Can't answer any calls

The phone keeps telling me to scroll down to answer the call, but nothing happens. I can't answer any calls.

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2 Answers

When you slide down, does the phone call continue but the line is dead, or it just wont let you complete the swipe? If you are getting a dead line try shutting off the phone and re-seating the sim card.

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It won't let me complete the swipe, then it goes right to voicemail when I can't answer the phone.

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Huh. That sounds like an android dialer problem. For testing purposes, download hangouts dialer from the play store. That app lest you send free phone calls through wifi. Try calling someone with it. If the call goes through and there is no dialer swipe problem, and the person on the other side hears you, it is definitely an android dialer software problem and not a hardware problem or issue with your sim card / networking problem.

If hangouts dialer works, I would suggest a factory reset of your phone. This should fix the dialer problem you are having. If you do a factory reset, make sure you backup all your data: photos, documents & messages not saved in hangouts. Since the dialer app is a native app I don't think you can reinstall just that app alone.

Good luck!

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I don't have a problem with making phone calls or the person on the other end can hear me. It's the fact that I can't answer the phone when it rings. I keep swiping down like it says but nothing happens. I did a factory reset of the phone, but that didn[t work either. I think I just got a lemon.

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Huh. A factory reset should have resolved any android dialer issues. A factory reset puts the phone back to stock android settings, and if the phone has not been updated, it resets the phone back to the stock configuration it was sold with. At this point, if you could return your phone to a reseller, I would look into doing that. If you are no longer able to return it, I would suggest rooting your phone and installing a custom rom. I was not able to find any custom roms for this phone so I do not know how much success you will have doing that.

For now, I would suggest asking for help on XDA forums (https://forum.xda-developers.com/android...), they are the primary source for android related troubleshooting. Good luck.

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