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Released September 16, 2016. Models A1661, A1784, and A1785. Available in 32, 128, or 256 GB configurations in Rose gold, gold, silver, black, jet black, and (Product)Red.

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After screen replacment, screen touch malfunction once placed in case

My company has replaced quite a few 7 and 7 Plus screens lately. 3 of which have come back for a warranty because the touch was lagging. Today, we tested a screen the user was having an issue with and it worked, as did the replacement screen we put on for her satisfaction of having a new screen. Once placed back in her protective Skinit case (pretty basic back-only case) it began acting up intermittently. Out of the case, fine, back in, issues. The other two warranties have not come back to report other issues, but both had similar case and identical issues.

Anyone had this experience, or tested the touch function back and forth with and without a case? And if so, what could possibly be causing this issue?

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I'm not sure if this is your issue, but according to a few suppliers I buy screens from there is an industry wide issue with the quality of 7 and 7 plus screens right now. I have experienced this issue as well. About half of mine are coming back and I use a reputable supplier. I get a bad screen from them maybe once every 3 months or more, so to have this many 7 or 7 plus screens only having these issues makes me believe it very well could be an industry wide issue.

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We thought it may just be us- these 3 that I referenced came from 2 consecutive orders. Our supplier took them back without issue, but this makes sense. Originally we assumed bad batches, but then the case issue today threw us off. Just very bizarre and almost conspiracy-like... did Apple change something so minute in this phone body that once opened cannot operate properly when reassembled and somehow the case was applying an unsupported pressure? Just very odd. But good to know we aren't the only ones experiencing malfunctioning. Thanks for commenting.


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Danielle will be eternally grateful.
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