Released June 2012, Model A1278. Intel processor with Turbo Boost, Up to 512 MB DDR5 Video RAM

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Possible Damage Caused By Pressure on Laptops While Shipping?

Hello all,

I've been working on Macs for quite a while, but in this case I am seeking a greater level of empirical evidence.

I recently helped a client acquire some 15-odd MacBook Pros--all mid-2012 13" 2.5GHz machines, for a project. They then shipped them off without really discussing how they would go about it. They evidently stacked several machines on top of each other and strapped them very tightly together using something like a belt. Now they seem to be having some issues with a few of the machines functioning properly, though they were not entirely clear on the details of this.

Unfortunately, the client is feeling more inclined to blame me for the issues, though I'm liable to believe the manner in which he shipped them was a recipe for a disaster. I would personally /never/ ship them by tightly strapping them together--I usually pack them in foam-partitioned Benson Boxes.

I did mention this to the client, but he is stubbornly maintaining that the issues are not his fault.

I was hoping someone would be able to provide more detailed information if/how shipping MacBooks in such a way might damage them, along with any relevant cases.

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Why was the client shipping these, do you mean you got them 15 MacBooks, then they sold them to someone else? If so, were they tested and proved working when they were sold to the client? What issues are they saying they are experiencing?

If you just gave them a source to buy the MacBooks from, and they just shipped them to whoever, you have no liability for the damage whatsoever; you didn't pack them or sell them to the client.

I have resellers who send me 10-30 MacBooks at a time sometimes, many of which are stacked in a box with minimal bubblewrap. When I receive them, they always have the same issues as the reseller says they do.

The box will either need to suffer heavy impact, to cause shock damage to components on the logic board, hard drive, etc, or they would have been strapped tightly together to a point where it would actually crush the MacBooks, which isn't really possible and in both cases external damage would be evident. As an example of how much damage these can withstand; I have had a number of MacBooks run over by cars, some of which have been working fine other than screen damage/body damage.

Most likely the MacBooks had issues in the first place, or the client is lying to get a discount or refund. If there are multiple with issues, there will probably be some obvious damage to the body of the MacBooks.

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The MacBooks were thoroughly tested before they received them. Again, not very clear on what all stopped working, but I think one machine's FireWire port stopped working, and another was running very slowly. Possibly one machine not turning on. The client did not resell them, he shipped them out of state (I believe) to use them in a lab (for educational purposes).

One other thing he mentioned was that some of the MacBooks "lost" screws in the shipping process--i.e., the screws holding the bottom cover were lost. Again, not something I've ever heard of happening. Before shipping, all of the computers had screws, all of them the original screws Apple provides for non-Retina MacBook Pro models. Not something that would ever be installed incorrectly in any way (i.e., all screws were the correct ones, no damage to any individual screws, not installed improperly/un-tightened, etc).

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If you had a transaction with the client, ultimately you have liability for the devices; the only case in which you wouldn't is if they have been physically damaged in some way.

No one uses Firewire nowadays, if you did test it and it has stopped working, it is probably caused by minor liquid on the logic board you didn't notice, or a blown inductor.

Running slowly is most likely an issue with shock damage to the hard drive, assuming you didn't replace this it would have been 5yrs old.

Screws coming out is unlikely in a short period (unless it suffers serious damage to cause them to pop out and damage the threads), but over time screws on these models can come loose, especially if the bottom cover is a bit bent. Combination of gravity and pressure pushing the screws outwards. Either this, they are lying or you forgot to put some in.

Only thing to do is ask for pictures to make sure they have not suffered damage and check them out. Only if they haven't suffered damage you should accept liability.

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i really dislike that particular model as I believe it has a lot of the same issues as the 15" with the GPU but just didn't get included in the class action law suit.

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@mayer the 2012 13"? What common issues have you seen with these, I think they are one of the most reliable (along with the 15" 2012 non-Retina)?

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@reecee Well I have a 2012 15" with the GPU issue that goes in today, and I have sent in a large number for these problems. Yes this is a great machine IF it doesn't have the GPU issue: https://www.apple.com/support/macbookpro...

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