battery won't keep a charge

I have purchased two RCA tablets for my sons on Christmas 2016 and one battery won't charge at all and the other one the battery runs down too quickly) the charge won't hold. I have tried emailing you support service for tablets but the email address I have isn't valid support.rcatablets which is in the paper that comes with the tablet.

Please help me with this. I need a way to contact someone about these tablets.

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Could you please provide a screenshot of the battery usage section under settings?


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@tryingtoohard, Pamela, If under warranty this may be info. needed. From RCA site (1st link) below. RCA North America, Android & Windows Tablets Phone: 877-252-6873 / 800-252-6123.

If you know the chargers are working correctly and the charge ports look clean inside(no dust/lint/debri) and charge ports look good no damaged pins/loose, the issue may be quite simply faulty batteries. In case you would like to try repair your self or another family member/friend, I have posted a disassembly guide(2nd link) and possible replacement battery(link#3) which you can do a search on for possibly better pricing(ensure replacement battery is correct for your model#). A good local computer repair shop may also be a viable solution if not wanting to attempt repair. Good luck. I hope this helped you out, if so let me know by pressing the helpful button.

RCA Voyager II RCT6773W22 Disassembly

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Pamela will be eternally grateful.
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