My HTC is stuck in a boot loop, how do I fix that?

When I turn it on it stays on the HTC LOGO. When I press the power on and the volume down, this is what appears on the screen:

LOCKED

PRIMOC PVT SHIP S-ON RL

HBOOT - 1.57.0000

RADIO - 1.00.05. 20929

eMMC - boot

JUNE 18 2012, 10:22:43

I have tried fast boot, reset, and others and press power and I get the HTC logo AGAIN. Can you give me step by step instructions on how to fix this problem?

Thank you and God bless. Mary O. ><>

Answered! View the answer I have this problem too

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Which HTC do you have?

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I have an HTC ONE that is 5 years old. I opened the bottom/back & this is the information:

102249

PK76310

5VDC------1A

Made in Taiwan

FCC ID: NM8PK76310

Thank you so much for responding, I hope and pray you will be able to help me.

Mary ><>

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This should sort your phone out

https://forum.xda-developers.com/showthr...

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I went to the forum developers website and read the directions and it was clear as mud. Since I am computer illiterate I could not understand what I read. I went to the androidfiles.org and I got information about "The adMarketplace Search Network." I could not figure out how to download it the correct RUU. I am hopeless, but thanks for trying.

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Ok.

Your only option is to take it to a repair service.

Could you email me? Info@pcantix.co.uk

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Mary will be eternally grateful.
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