The Western Digital My Passport Ultra is a USB 3.0 portable storage device with capacities from 500 GB up to 2 TB.

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Why is my wd passport ultra making a clicking sound?

I dropped my wd passport ultra external drive for my computer and now there is a loud clicking noise and it will not show up on my laptop and when it does it shows up as something else which I still can't access. Is there any way I can get this fixed and where?

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Clicking sound means there is physical damage on the hard drive, and it is having difficulty reading the surface of the disk. If your drive doesn't show up in a computer, unfortunately you will have to take the drive to a professional, but it will be extremely expensive to retrieve your data.

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Thank you! Do you know where I could take it to get it analyzed and fixed? Could I take it to best buy for geek squad?


Best Buy and Geek Squad probably don't have the equipment to recover your information. I would google 'data recovery <your city>' and check yelp reviews and pricing of each company. I've see flat rates of $300 or so.


Thank you very much. I will definitely try that. You've been very helpful.


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These guys/gals are pretty well the top of the pros and proud of it. High $.

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Thank you very much. I'll check it out. Hopefully it is well in my price range.


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