The March 2015 update of Apple's 13" MacBook Pro Retina Display, model A1502, features fifth-generation Intel Core i5 and i7 processors and introduces the Force Touch trackpad.

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Crashes and freezes, glitches

Hey, so I'm using MacBook Pro 13 retina (early 2015) 128gb, 8ram; macOS Sierra v10.12.4. All latest updates installed.

About a month ago I started getting these odd crashes/glitches.. certain parts of the apps go blank or black, it becomes impossible to use anything. Then it can just crash completely - become unresponsive (nothing works at all, including touchpad) and only fixes itself after power off (holding power button) and back on. This happens basically every day but seems pretty random - doesn't matter which app is running exactly or what is being done. Here's a screenshot of the issue: screenshot

(as you can see uTorrent s basically blacked out, 'displays' window shows some glitch, apple menu is empty, part of chrome is blacked out and the stuff you enter into the address bar is invisible)

I tried wiping and reinstalling macOS from scratch via recovery, resetting NVRAM/SMC, but that didn't resolve the problem. Tried using Apple Hardware Test, memtest, and various HDD tests - none of them show any issues.

No idea what else to do about it, the hardware seems to be ok, but reinstalling the software doesn't help.. Anybody ever experienced this $@$*? Is there any way to fix it?

upd: So I open the lid today and it greets me with this freeze of 2 misplaced "loading" icons:

screenshot... reboot fixed it as usually. Makes me want to throw it outta the window :)

Answered! View the answer I have this problem too

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First time I've seen this..

Before we launch into hypothesis (unless someone saw it before and can chime in), did it ever suffer any drop or liquid spill?


What anti-virus program are you using?


No, the laptop was purchased new and nicely packed, was never turned on before me, during extensive use for 1.5 years I never dropped it, spilled anything on it or whatever, used with care.

I'm not using any anti-viruses and I don't think I actually should on Mac, I never download things from random places or visit whatever trash sites. Anyway, as I mentioned, I tried reinstalling the OS via recovery multiple times but the issue is still there..


I'm having the same issues with the same macbook pro, although I've got 256 GB harddrive. I work on both Firefox and Chrome simultaneously, and it seems the macbook just randomly freezes completely. It can happen 3 times a day, or once a week. It also gets pretty hot when this happens. The only way to get out of it, is to hold down the power button and restart it.

I do have several anti-virus programmes running, since I had some malware unwantingly installed on my laptop. They don't show anything however when I do a scan. So far, I haven't found any solutions regarding this issue.


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Your best friend can infect you with just an email attachment. While it was true for many years that the Security updates handled most virus on a Mac, once Apple became the largest corporation in the world and a greedy corporate mentality took over after Steve Jobs died, Apple became a target. They became a target just like MicroSoft did. Bill Gates has faded into the background now.

70% of the Macs I get in in the four years are infected.

I prefer Symantec Endpoint protection, MacAffe is good as are a couple of others.

Free virus protection? You get what you pay for.

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Cool story, but is irrelevant to the main problem, I mentioned I reinstalled the system multiple times, I checked for viruses just in case, obviously the reason for what's happening is somewhere else, but it's unclear how to actually pinpoint it..


@mayer I had a 15" Retina MBP 2013 the other day that was freezing GPU like. Before I started measuring voltage in preparation of my usual fix, I ran a scan and found it to be crippled by numerous adwares. After cleaning up, it ran perfect.


I tried Symantec Norton and ESET antivirus. It doesn't works. Macbook still freezes.

Mr. Mayer. It seems that you doesn't studied enough this problem.

By the way this programs solved a few cases of infected docs that are only a problem in a Windows computer.


@pepgc It seems to have solved the problem that the original question asker had as my answer has been accepted. Maybe you haven't studied enough because I don't have a problem, you do ;=)


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