Frozen screen turns off and on but screen unresposive.

The tablet turns off and on but the screen is unresponsive . If I can't fix how to get info off tablet .

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Hi,

Assume you mean that the LCD display works but that the digitizer (touchscreen) doesn't.

Try connecting a USB mouse via an appropriate OTG (On the Go) adapter cable to navigate through the tablet.

Once you have accessed the tablet by using the mouse, you can try connecting a USB keyboard (also via the OTG cable ) in lieu of the mouse in case you need to type anything. Be aware that not all USB keyboards will work using this method. I don't know why that is. Also note that the tablet's battery will discharge quicker because it is supplying power to the mouse/keyboard.

Here is a link to a supplier of a replacement digitizer. It is not a recommendation to use them, it is shown to give an idea of the price of the part. Search online for Hipstreet Pulse (insert more model info if necessary) digitizer part for other suppliers that may suit you better.

You may have to search online for videos on how to open the tablet to replace the digitizer.

Hopefully this is of some help.

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