Also known as the Moto G3—an Android smartphone released by Motorola in July 2015. It serves as an economical alternative to Motorola's flagship phones. Model XT1540 in the US, with dual-sim and "Turbo Edition" variants sold in other regions.

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No Cell Reception: Reads Imergency Calls Only

Cell reception triangle remains blank even when I'm in obvious cell range. To left of triangle reads "Emergency Calls Only." Thus phone useless for telephoning and messaging. All works fine otherwise. I chatted with Tracfone. They told me to remove then replace the battery. Removing the battery is no small procedure for this phone. Thus, I am asking for help. Thanks, Jim Jarvis

By the way. Phone hasn't been dropped, exposed to water, etc. Phone is well taken care of.

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1 Answer

Chosen Solution

To remove the battery follow this guide.

Motorola Moto G 3rd Generation Battery Replacement

something else you may want to try is to remove and clean the sim card . if you get no joy then try a factory reset but remember if you do a factory reset you will need to back up your data as all will be restored to the factory settings and all personal data lost . This video shows how to preform the factory reset

Hope this helps

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Now I have to learn how to backup the data. Thank You, Jimfixer.


@jojsierra sorry I omitted that this should help with the backup


I was having the same problem but removing / inserting the sim card did fix it. I dropped the phone recently on hardwood floor so it might have come loose.


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James Jarvis will be eternally grateful.
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