The March 2015 update of Apple's 13" MacBook Pro Retina Display, model A1502, features fifth-generation Intel Core i5 and i7 processors and introduces the Force Touch trackpad.

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Keyboard & Trackpad not working

I have the same problem. The technician told me that logic board is faulty and needs replacement. It's out of warranty and the cost of the board and service charge is US$1,450/-.

So am absolutely clueless as to what to do

Update (04/21/2017)

Hi Dan,

the problem started with erratic keyboard & trackpad freezing. I used to restart the machine and it used to work. this happened for a week after that it completely stopped working . After reboot it is looking for any bluetooth connected mouse or keyboard.

So i have to use an external keyboard and mouse to login. i tried all the methods like clearing NVRAM etc... nothing helped. Its not even saying any hardware failure.

I took the machine to the Apple authorized service centre. After testing the same they have told me that there is no spillage and the problem is with the logic board. It needs to be replaced. The cost will be US$ 1,450/- and it will take two to three weeks to complete the job as the spares are supposed to come from Apple.

Now i am trying to get the board from China. Its going to take another week or two before i get the same.

My question to the forum is can the logic board be a culprit. My worry is after changing the board will it resolve the issue or something else is required. I would like to know from the forum that did anyone faced this kind of problem and the same is resolved after changing the logic board.

And the unfortunate thing is this happened exactly a week after the warranty expiry. I am really perplexed as to how something of this expensive can fail just like that.. Also the apple diagnostics is not throwing any error even though the internal keyboard and trackpad is not working. That's really strange!

I will be very thankful to the forum if someone can give me any advice.

Answer this question I have this problem too

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You wanna know what to do. Get a new macbook. A new macbook is cheaper than that.

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Okay...that's the best option. But I wanted to know is can logic board be the culprit.. Thanks

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How about giving us the full story here maybe we can offer another solution. Tell us what happened and what you've tried.

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Replace the trackpad cable. Commonly fails in 13" 2015 models with no explanation and costs £10, very easy to replace too. When this part fails, the keyboard also stops working, and it usually acts intermittently (both keyboard and trackpad sometimes working, sometimes not).

I guarantee this will fix your problem, it is not a logic board issue. I have answered this question a lot on iFixit (a lot of which have confirmed it has fixed the issue, if they did try out the fix), and receive a lot for repair with this same issue, which is always caused by the cable.

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Thanks a lot Reece. Let me ask the technician to look into this. Will revert back soon.

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Bingo! Thats the most probable cause here given your symptoms. Good answer @reecee !

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kpanand will be eternally grateful.
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