I bought my GPS from the Good Guys just a 1 year ago (11/04/2017).
Purchased a new map through PayPal, through no fault of mine I only glanced & saw it in the Shopping Cart for 10~15 seconds and then it disappeared!
It never went to my desktop or my GPS as it was not plugged in.
I purchased Date Type Status Details Amount
11 Apr 2017 Purchase From TomTom International Complete -$89.95 AUD
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I would start by following the TomTom guide here: Installing maps onto a TomTom device.
If you can't, you'll need to speak with TomTom customer service directly as the GoodGuys store redirected the purchase to TomTom's online download center. With your proof of purchase you should be able to get a fresh download of the map. If not you'll then need to contact the GoodGuys customer service to get a fresh link or your money back.
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