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LG G Pro2 (D838) Stuck in Fastboot, Not Charging or Power On

From Kernel Crash, now my phone is unusable because it is stuck in FASTBOOT MODE. Tried hard rest (Power button +Vol down, then logo, release power button, and press again power button) after selecting all YES for a factory reset, fastboot mode will still appear. Even when I plug it to charge, Fastboot mode appears. The screen is all black with this promt:

[12110] Fastboot mode started.

The number changes but still in fastboot mode.

My phone is not rooted. I don't know how to root a phone. I have previously tried LG Mobile Support Tool whenever I encounter kernel crash, it worked for one or two times, but not this time with the fastboot.

Please let me know the safest way to reset this phone. Thanks in advance.

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did you get the solution?? i have the same problem

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I currently have the exact same problem. IF you have got the solution to that please let me know.

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did you get the solution???? i have the same problem

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STEP 1:Download LG Mobile Support tool, install it and install latest drivers for your device by choosing the model number from the list of devices

STEP 2:Put your phone in Download mode

How To:

Open the LG Mobile Support tool on PC

Turn off the phone by removing the battery and putting it back.

press and hold the volume up key for 3 seconds, and connect the phone to PC while doing so. This will put your phone in 'Firmware upgrade mode'

STEP 3:

Make sure your device is recognised by the LG Mobile Support tool

In the software, click on options, and choose upgrade recovery.

It will perform analysis, and download the latest firmware file (around 1.5GB) and will automatically install it into your device.

STEP 4: Once the phone boots back to normal, go to settings>>storage>>cache and clear it regularly.

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download mode does not started . stuck in fastboot mode

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