Rep: 25
1
1
After running an update on my phone it turned off then asked me to input the screen pin code. I always use thumb print security so put in what I thought the pin was - incorrect. I have tried everything that it could possibly be but had no luck.
I really don't want to hard reset it as I have pictures, videos etc that I would lose :-(
Please could anyone offer any advice?
Is this a good question?
Rep: 1.3k
8
2
Follow the instructions below:
1 Go to the Android Device Manager from a computer.
2 Find your Galaxy S7 or Galaxy S7 Edge on the screen.
3 Enable “Lock & Erase” feature.
4 Then follow the given steps on the page to lock your phone.
5 Set a temporary password.
6 Enter the temporary password.
7 Create a new password.
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