Model A1312 / Mid 2010 / 3.2 GHz Core i3 or 2.8 & 3.6 GHz Core i5 or 2.93 GHz Core i7, ID iMac11,3

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Bluetooth shut down. BT not available

Hi People! How are you?

The bluetooth on my new 27" i5 iMac shut down. The keyboard

and mouse stopped working. If I connect a USB keyboard

/mouse - that works.

The Bluetooth icon in the top menu bar has a ~ through it.

Clicking on it shows Bluetooth: not available.

"No information found" if I click on Bluetooth in the System


No bluetooth in the System Preferences pane.

I pulled the plug on the iMac and restarted it and it worked

again. But Im still weary. My Mac experience is now tarnished ;-)

Is this a HW or SW problem? I hope SW

Thanks for an answer!


I have 10 + Years of PC experience. I work in a tech environment. I am tech savy. The batteries should really not be the problem. I'm not one of those non tech capable Mac users. But paying 2000 € for a computer brings with it some expectations...

I just hope it's a SW issue

Answered! View the answer I have this problem too

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First rule of computer diagnostics: Check all the cables! In a wireless environment that would be batteries. We get all kinds of DIYrs here, and without you stating you'd checked the batteries, I have no way knowing your experience level. Sometimes the simplest thing IS the solution. N


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2 Answers

Chosen Solution

Seems like a lot of people are having this issue. Make sure you have the latest software updates. Take out AppleCare before your warranty expires and read the discussions on it and subscribe to these forums.

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Most Helpful Answer

Put new

batteries in the keyboard and mouse.

Remember to return and mark accepted the answer that best solves your problem.

Good luck,


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Roman Woznik will be eternally grateful.
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