4-inch iPhone released in March 2016 with similar hardware specifications to the 6s. Available in Silver, Space Grey, Gold, or Rose Gold with 16/64 GB storage options. Model A1662 and A1723.

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Dictation doesn't work after screen replacement(s) (from Staples)

I dropped my Iphone SE, and took it to Staples for a new screen. They replaced it (although it took 2 times to get it "right") . I noticed after leaving the store that the dictation function that I use for text messages seemed to work intermittently -- some times missing the first couple of words, mostly only capturing 3 or 4 at a time.. It sometimes works to stop and turn the recording back on but for the most part it's so hit or miss to be usable.

I was out of town on a gig but when I came back I got an appointment with the Genius bar at the local Apple store-- they put it on a tester and said one of the mics was bad (the one in the earpiece on the front of the phone. )

I took it back over to Staples and with no objection they kindly put another screen in (and their screen protector goop) He said it's a relatively simple repair--"all you have to do is to plug and unplug the screen.".

It still doesn't work-- the Staples tech thinks it's a "software" issue. I thought I should check in here to see if this is a common problem and if it's a "generic vs Apple certified part issue before I got back to "Genius" -land and shell out $130 for a screen replacement that I've already paid.

I saw a similar replacement problems on an Iphone 6 but not sure it's the same issue.

Thanks for your help and consideration.


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I'm not american but my advice is to stop going to an "Office Supplies, Furniture, Ink and Toner, Paper" store for iPhone repairs.

Firstly, ask for your money back from staples and bring it to the apple store or your local high street PHONE REPAIR place and have them fix it without guessing what's wrong.

As for it being a software problem, maybe, probably not, I mean if you brought a phone to store and it came back more broken than it left then I'd hazard to say they dun &&^&@@ up and aren't willing to take the blame, wither because they don't know what they did or because your now costing them a fortune in iphone screens.


Sorry but I will have to agree with this. Telling a technician what they have to do is the wrong way to go about this if that's what the OP is thinking.

I know it's a earpiece microphone alignment issue where it doesn't sit on the rubber gasket properly but please take it to a actual mobile phone repair shop like Conor said.

And why in gods name is staples even doing mobile phone repairs?


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It could be misalignment of the front microphone (attached to front camera flex) or they may have damaged it, or got dirt in to the microphone.

They may have not placed the front mic in the hole correctly.

Adhesive could also be in the way of the front mesh, which would also explain why the mic isn't picking it up properly. :-)

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