ZTE Zmax Pro: black screen/glowing home button, won't even vibrate
I have a ZTE Zmax Pro. This is the second phone of this exact model that I've had in the last 4 months, and they both have had the EXACT same flaw. I returned the last one because I thought it was just some manufacturing issue with that particular phone... apparently not.
The phone has randomly decided that it will not unlock or turn on. There is no red light, there is no FTM screen, and there is no android system recovery screen. I can't find anyone with this exact problem anywhere, but it's happened to me twice with two different phones! The screen is completely black aside from the slowly pulsating home button. I've tried charging it regularly, charging it through a computer as suggested, I've tried every single button combination there is, and it won't even so much as vibrate.
I didn't drop it. I keep it far from any moisture. The buttons aren't stuck. The battery was at an 87% charge when the screen went black, and it didn't seem to actually shut down (it looked as though it just locked like normally), so I doubt it's just got a broken charge port like some comments are suggesting.
Please help. I can't afford a third phone. :(
Is this a good question?
I'm on my 2ndphone in 2 weeks not happy
by Melanie Flagg
Thank you SO MUCH!!!!!! I was about to freak out as I JUST bout this phone after trouble with my last one. My zte zmax pro just did this same thing and i trued every number of buttons suggested exactly as suggested to reset it and nthing. Then press and hold for 30 seconds worked. Thank the lord
Omg the same thing happened to me. Twice. In fact the 2nd time just happened as in posting this from my tablet. The first time it happened I had fallen asleep and had my phone on the floor near me (I fell asleep on the couch lol). I got up and went to check the time and the screen was black but the home button was slowly glowing so I knew it wasnt dead. I tried everything from trying to turn it off to charging it for an hour and got nothing. I took it in and just got this new phone of the exact same model 4 days ago and it just went black while charging. I do not understand why because I havent dropped either phone or got any sort of damage on it whatsoever. Its very frustrating because when I took the first one in, the replacement came in but we received no notification and I didn't have a phone for 12 days.
by Lawton Timoteo
OMG... I have been going crazy for the pass hour. My phone did the exact same thing and I was about to go crazy. I spent 30 minutes trying to google how to fix it. THIS HELPED ME SO MUCH
Thank you so much ashleydye26! ...and yes "Praise God!"
Show 57 more comments