I don't see Epson papers options in the Media Type in Printer Dialog

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Epson Stylus Photo R3000

Joe Cornicelli @photojunkie

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Posted: Mar 11, 2017

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I don't see Epson papers options in the Media Type in Printer Dialog

I am printing photos from Adobe Lightroom on my Epson R3000. In the past, I could see specific Epson paper types as options under the Media Type pull down menu. Now I can only see rather generic media types. For example, in the past, I could select Epson Hot Press Bright as a media type. Now I can only see selections such as (but not limited to) Velvet Fine Art Paper. Where are the other media types hiding, or has Epson just defaulted to the generic options?

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Hi,

Have you recently upgraded the computer's OS at all?

What OS is installed?

Have you updated the printer drivers for your particular OS to see if that resolves the problem?

Mar 11, 2017 by jayeff

I am working on Win7 and it's up to date, as are the drivers. These were the first culprits I suspected.

Mar 13, 2017 by Joe Cornicelli

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jayeff @jayeff

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Posted: Mar 13, 2017

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Hi,

Don't have an Epson, so don't know but have you got the appropriate ICC profiles installed?

Here is a link, scroll to the bottom to view the various options available for download. (I selected Win7 32-bit as the OS, but the ICC profiles seem to be the same version in case you have Win 7 64-bit)

http://esupport.epson-europe.com/Product...

Before you download them, if think that you should already have the ICC profiles installed, check to see if the profiles are being stored in the correct place. Found this link that may be of some help Scroll down to the Windows section

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I have the ICC profiles and they are stored correctly. The ICC profiles are color management tools that specify a color space output for a given media type. They don't directly manage the media type, only the color space. You can choose any ICC profile for any media type. This doesn't seem to be the issue.

Mar 13, 2017 by Joe Cornicelli

Hi,

So they are not appearing in the Lightroom profile list?Is this correct?

Scroll down to Printing with Adobe Photoshop Lightroom https://files.support.epson.com/docid/cp...

Mar 13, 2017 by jayeff

The ICC profiles appear in LR. The media type does not appear in the printer dialog.

Mar 13, 2017 by Joe Cornicelli

Hi,

Should have asked before. Have you uninstalled the printer and printer software completely from Windows, restarted the computer and then reinstalled the printer and drivers, rather than just updating the drivers?

Another option to try to prevent tearing your hair out.

How long has it been happening? Just wondering if only for a short time, whether it may be easier to backup your data (do a system image- if you have a big enough USB HDD or a second storage HDD) and then perform a system restore to just before you think the problem started and see if the options have returned. If it hasn't you can always restore the computer to the present time by using the system image that you created. Be aware that if it does resolve the problem, any new programs installed or updates to programs that have occurred since the restore date will have to be done again as this info will be lost. Your data is safe (as you have also done a system image before doing this - do a backup of your data as well to be doubly sure of saving your data if you wish as you cannot extract just your data out of a system image, this way if for whatever reason you data is missing or corrupted by the restore - it shouldn't but why take a chance you will have at least two copies -if you do the backup as well as the system image)

If all the above didn't help try looking for your printer driver files at C:\Windows\System32\DriverStore\FileRepository and then search for the sub folder for your printer. Don't know but most probably will be called epson or r3000 or similar (sorry there will probably be a lot to go through to find the correct one). Once you have found them you will have to open the .inf type files and read through them to determine if the missing media types are listed in them or not. If you cannot find the media type listed in the files then for some reason either the correct driver file was not put in the correct folder or if you can there may be some missing info in the Windows registry that is not allowing the info to appear. This last thought is just speculation on my part.

Mar 14, 2017 by jayeff

Thanks so much for this. It has been a rather recent development. I'm a bit gun shy about doing a system restore. What do you think about uninstalling and then re-installing the printer driver? That might be a reasonable first step before doing the backup, etc. Does this make any sense to you?

Mar 15, 2017 by Joe Cornicelli

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Hi,

Have you recently upgraded the computer's OS at all?

What OS is installed?

Have you updated the printer drivers for your particular OS to see if that resolves the problem? — jayeff
I am working on Win7 and it's up to date, as are the drivers. These were the first culprits I suspected. — Joe Cornicelli
I have the ICC profiles and they are stored correctly. The ICC profiles are color management tools that specify a color space output for a given media type. They don't directly manage the media type, only the color space. You can choose any ICC profile for any media type. This doesn't seem to be the issue. — Joe Cornicelli
Hi,

So they are not appearing in the Lightroom profile list?Is this correct?

Scroll down to Printing with Adobe Photoshop Lightroom https://files.support.epson.com/docid/cp... — jayeff
The ICC profiles appear in LR. The media type does not appear in the printer dialog. — Joe Cornicelli
Thanks so much for this. It has been a rather recent development. I'm a bit gun shy about doing a system restore. What do you think about uninstalling and then re-installing the printer driver? That might be a reasonable first step before doing the backup, etc. Does this make any sense to you? — Joe Cornicelli