Repair guides for Android cell phones manufactured by ZTE.

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My phone is off and only appear a white square with letters FTM

my phone dont work only appear a white square with initials FTM

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my phone is a zte zmax pro z981


I followed the instruction to press the up key and the power button, but it wont come back on. All there is is the red notification light.


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@avanteguarde , HIRAM NINO , did a search for your problem and forums suggest trying the reset methods below, links are posted below that had similar issue.

Stuck on Field Test Mode screen:This is caused by holding the volume down while turning on the device.

If the device is in FTM mode, press the Volume up key then Power key to reboot.

Or try removing the battery to turn the device off. Reinstall the battery and then turn the phone back on and you should be out of FTM. Link #3 will show how to access battery if need be. Good luck.

I hope this helped you out, if so let me know by pressing the helpful button.

ZTE ZMax Pro (Z981) Disassembly

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Thank you so much! I created an account just to say thank you and to press the green up arrow. I was stuck that way for 2 hours (with my phone messed up, not pressing the ! You're amazing and I appreciate you taking the time to write this helpful information out for others :)


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Turn the phone off. (If you can remove the battery, do that.) Make sure none of the buttons - power, volume up and down, home - are stuck. Turn the phone back on. Field Test Mode should end with a power shut down.

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HIRAM NINO will be eternally grateful.
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