Released September 25, 2015. Model A1687/A1634. Repair of this device is similar to previous generations, requiring screwdrivers and prying tools. Available as GSM or CDMA / 16, 64, or 128 GB / Silver, Gold, Space Gray, or Rose Gold options.

302 Questions View all

My iPhone won't recover

So my iPhone was updating its software this morning and all of a sudden it began rebooting and rebooting and rebooting. It never actually accepted the software upgrade. I tried connecting it to my iTunes and it said that it needed to restore to original settings. when I attempted to download the software and do it my self it kept giving me an error. I took it to apple and they tried to do the same thing and they received the same errors. so the rep basically said it was a hardware malfunction and it would cost me $350 to fix, he also offered me to upgrade my phone. this phone is only 13 months old, I find it hard to believe that this is the only fix. is there a cheaper way to get this hardware fixed and can I do it myself?

Answered! View the answer I have this problem too

Is this a good question?

Score 1
Add a comment

2 Answers

Chosen Solution

You probably have a corrupted NAND (memory) chip. I'm surprised that the folks at Apple couldn't do anything...perhaps "wouldn't" is the proper term to use.

Did anything happen to your phone prior to this...like a fall or water damage (even a slight amount) or exposed to excess heat? The NAND is usually pretty robust.

This could be caused by a software glitch. A friend of mine had a similar issue when the memory got full and then tried to connect to iTunes, everything went bad and boot looping etc. Based on my research, the NAND got corrupted. I have ordered a special machine to fix it but it hasn't arrived yet.

I suspect you may have the same issue.

Was this answer helpful?

Score 4
Add a comment
Most Helpful Answer

Since this happened while doing a system upgrade, I would contact Apple, ask for a supervisor.

1-800-MYAPPLE

Request a "Warranty Exception". The price is not bad. You can also get it here for $329 directly from Apple:

https://support.apple.com/iphone/repair

This gives you at least another 60 days of warranty. Also if there is ever a class action law suit on this, Apple will have to give you your repair costs back.

Also please tell us just what is happening when you try to restore and why you felt you needed to download software to restore it when hooked up to iTunes. Also what OS your computer is running. Maybe we are smarter than Apple and certainly care more.

Also take a look at this site: http://www.theverge.com/2016/9/13/129045...

Was this answer helpful?

Score 5
Add a comment

Add your answer

Leo will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 1

All Time: 69