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Top lid won't open

For some reason, my washing machine is permanently locked. The power won't turn on even when we unplug and replug. I think there might be a spill that happened in the circuit. I just want to get my cloth out of the machine.

The model of the machine is a Samsung wa56h9000ap.

we've had it for over 3 years.

We still have the warranty, but the shop that sold it to us, Futur shop, closed down and is not owned by best buy. We're unsure if the warranty still applies, a warranty of 5 years.

How do I open the top locked lid?

Thanks in advance.

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@oldturkey03 Has already given an excellent answer on how to solve this here:

Washing machine door won't unlock?

UPDATE

The warranty is a factory warranty not a shop warranty. Call the company and ask them who to call for authorized service warranty repair.

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Comments:

I can't open the side. The lid is on the top not on the front. I think the location of the lock is different.

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frenzy-kill will be eternally grateful.
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