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How do I remove the power on password or factory reset my Aspire R3

My son set the power on password of his new Acer Aspire R3 N15W5 and he can't remember it. I made him try about 500 times since it doesn't do a permanent lockout like some Lenovo secure laptops.

I finally tried the factory reset pinhole at the bottom after giving just about every other solution I found a try from taking it apart to remove the CMOS battery, to using a program that is supposed to calculate the unlock code for the computer based on the "Enter Unlock Password (Key 524715000)" prompt that I get each time after 3 unsuccessful tries to enter it.

Other than sending it to Acer at a fee, even though it is under warranty, (because they say that is not covered) i there a simple way to get the unlock code or somewhere i can short or move a jumper to reset his Laptop...

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In this situation it seems like you will have to balance one of two options.

First, and only because the laptop in question is still under warranty, I would recommend to pay to send it back and have them remove the password. This will maintain your warranty, but should be noted you may loose any data on the laptop.

Second would void your warranty but you could try disassembling the laptop and disconnecting the CMOS and laptop battery. Once you reconnect these and boot the laptop back up it may clear the password, otherwise it would likely still have to go back to Acer unless some one has another solution.

As a service professional I do highly recommend going with the first option, this protects your warranty and ensures that any issues that are covered can still be addressed. User error, like adding and forgetting passwords, sadly is not one of those things that companies can cover.

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