Options

Won't turn on or charge

Yesterday I bought a new Artos Luxury JIGI Waterproof Bluetooth speaker. It worked fine after I bought it, but now when I try to turn it on, nothing happens. (You turn it on by holding down the power button) It seems to be fully charged after charging it for three hours, since now when I plug it in, the charging indicaton light turns off after half a minute of being plugged in. Also, when I try to use it with an AUX cord, nothing happens. This is a high quality speaker, expensive and brand new. Please help me!

Answered! View the answer I have this problem too

Is this a good question?

Yes No

Score 0

Add a comment

Posted: Dec 30, 2016

Options

Hi,

Since it is new and it doesn't work even with the aux cable, I suggest that you contact the manufacturer regarding a warranty replacement.

Here is the information taken from their website regarding warranty provisions.

''The guarantee is for 12 months along with the purchase invoice only!

The warranty does not apply in the case of unreasonable use of the product and in the case of fracture, rupture and corrosion.''

Returns

You can return a product within 14 days, provided that the product is used and when it is returned in its original packaging. Customer will return transportation to the business. Please call to coordinate delivery business: 1700-700-219, ext 1.

(Apologies the above was a Google translation of the information on the web page.

http://www.artos-mobile.co.il/index.php/... )

Was this answer helpful?

Yes No

Score 2

3 Comments:

Thank you so much! That's what I'll do. (By the way, I speak Hebrew, so you didn't have to translate it LOL)

Jan 5, 2017 by Yisrael Hirschman

if it is new, replace it as mentioned above

Jan 5, 2017 by Shrubbery

thank you for this

Sep 12, 2023 by king