Why won't they go fully in?

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iPod Touch 6th Generation

Apple's 6th revision to the iPod Touch lineup, released in July 2015.

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Eimear harnett @eimearharnett87

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Posted: Dec 28, 2016

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Why won't they go fully in?

I recently go new EarPods and they were working fine until one day I plugged them out. When I went to plug them back in, they wouldn't go in fully! I searched the headphone jack for anything suspicious and there is this weird dot on the side near the top of the headphone jack. I tried to get rid of it with a needle, but it isn't budging! I don't know if that's what stopping it or not, but I only got my EarPods on Christmas Day so they're new. PLEASE HELP

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@eimearharnett87 post an image of this mysterious dot with your question. That way we can see what you see. Use this guide Adding images to an existing question for that.

Dec 28, 2016 by oldturkey03

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George A. @pccheese

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Posted: Dec 28, 2016

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The problem may be that your headphone jack is dirty. Take a Q-tip with some denatured alcohol and try cleaning it with that. A rocket blaster/compressed air would help too. Hope this helps!

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I would not recommend putting any liquid spray inside the headphone jack. The liquid comes out at fairly high pressure and will damage the LCD...I know because I did this once on a Touch 4. The oversight cost me a new LCD. Stick with the Q-Tip recommendation or blow it out with compressed air.

Dec 28, 2016 by Minho

It must be different for Apple, because I have done it with my phone and other phones with no problem.

Dec 28, 2016 by George A.

Shooting liquids inside a device via the headphone jack is not a good recommendation, even if it didn't cause any problems when you did it. If the port is designed in such a way that there are holes in the bottom, the liquid will find its way in the device. Some LCD's may be able to handle it but others wont. We are here to help people so we have to insure that our recommendations are safe to apply.

Dec 28, 2016 by Minho

I was hesitant the first time I did, but because deox-itake is for electronics, it works. It might not work for Apple devices, but many androids use non-integrated headphone jacks. Anyways, I have removed that part from my answer.

Dec 28, 2016 by George A.

Thanks @pccheese, that is the the safest bet. It has nothing to do with who makes the device. While these contact cleaners are meant for electronics, not all of them co-exist well with powered pcb's. I haven't looked at the product closely and maybe it is safe. The real issue is the LCD. Depending on the design, there may be a gap between the LCD and backlight where liquid will get in and cause problems. Perhaps I was just unlucky with the Touch 2 (it was a 2, not a 4).

Dec 28, 2016 by Minho

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@eimearharnett87 post an image of this mysterious dot with your question. That way we can see what you see. Use this guide Adding images to an existing question for that. — oldturkey03
I would not recommend putting any liquid spray inside the headphone jack. The liquid comes out at fairly high pressure and will damage the LCD...I know because I did this once on a Touch 4. The oversight cost me a new LCD. Stick with the Q-Tip recommendation or blow it out with compressed air. — Minho
It must be different for Apple, because I have done it with my phone and other phones with no problem. — George A.
Shooting liquids inside a device via the headphone jack is not a good recommendation, even if it didn't cause any problems when you did it. If the port is designed in such a way that there are holes in the bottom, the liquid will find its way in the device. Some LCD's may be able to handle it but others wont. We are here to help people so we have to insure that our recommendations are safe to apply. — Minho
I was hesitant the first time I did, but because deox-itake is for electronics, it works. It might not work for Apple devices, but many androids use non-integrated headphone jacks. Anyways, I have removed that part from my answer. — George A.
Thanks @pccheese, that is the the safest bet. It has nothing to do with who makes the device. While these contact cleaners are meant for electronics, not all of them co-exist well with powered pcb's. I haven't looked at the product closely and maybe it is safe. The real issue is the LCD. Depending on the design, there may be a gap between the LCD and backlight where liquid will get in and cause problems. Perhaps I was just unlucky with the Touch 2 (it was a 2, not a 4). — Minho

iPod Touch 6th Generation

Why won't they go fully in?

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