Won't charge or turn on

My Visual Land Prestige Elite 10 , won't charge or turn on. All I get is the battery indicator comes on with a triangle and a (!) inside the triangle . Tablet is new used it only 6hrs. Please help

Answered! View the answer I have this problem too

Is this a good question?

Score 1


I have the same issue. I received one of these tablets for Christmas and I got to use it once! Now the battery won't charge. I even let it try to charge overnight. To top it off, my tablet did not have a booklet in the box when I received it! Extremely disappointed. Will never recommend this product to anyone.


When you pulled the charger, a little plastic came off from the unit. Remove the plastic from the charger and put it back on the unit. If you lost that plastic, the hole on the unit is larger and the charger won't fit.


I replaced battery and still wont work


Add a comment

1 Answer

Chosen Solution


Try leaving the charger switched on and connected for at least 3-4 hours to see if the battery 'kick starts' into life again.

Sometimes these devices have been sitting in storage for a while and the battery has discharged below a set threshold affecting its charging ability.

If it shows that it is starting to charge after this period of time allow it to fully charge before attempting to turn it on. I realize that this is annoying but in the long run it is better for the battery.

If it doesn't show any response at all, as the tablet is new, consult the warranty information contained in the User Guide that came with the tablet as to what you have to do to make a claim for a manufacturer's warranty replacement of your tablet.

Update (12/16/2016)


If it doesn't charge when using the AC adapter, try plugging the tablet into a known working USB port of a PC using the appropriate USB cable. Your tablet can charge this way as well.

If it does start to charge it seems as though your AC adapter may be faulty. It will take longer to charge this way than with the adapter because the USB port in a PC doesn't supply as much current as the adapter would. The adapter if it is the cause of the problem is also covered by the warranty.

Was this answer helpful?

Score 3


It was working when used the first time I used it . I was when I went to charge it to use was when I noticed the problem


Add a comment

Add your answer

David Hall will be eternally grateful.
View Statistics:

Past 24 Hours: 1

Past 7 Days: 24

Past 30 Days: 122

All Time: 3,549