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Fix Your Stuff

Right to Repair


Support for the CQ57 series of Compaq notebook computers.

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I can't get my laptop to work

When I turn my laptop on it sends me to a black screen with white letters that say " Windows failed to start. A recent hardware or software change might be the cause. If windows files have been damaged or configured incorrectly, startup repair can help diagnose and fix the problem. If power was interrupted during startup, choose start Windows normally." Then it gives me two choices to either start Windows normally or launch startup repair. When I click on either it brings me to the same exact screen that says. " Windows failed to start a recent hardware change might be the cause.

1. Insert your windows installation disc and restart your computer.

2. Choose your language settings and then click "next."

3.Click "repair your computer"


Info: The boot selection failed because required device is inaccessible.

I don't have a repair disk do I need to buy one ? And if so where would I get one?

It also gives me a choice to factory reset by pressing f3, but would that erase all the stuff I have on there ? I have a lot of sentimental things on there that I don't want to be erased. Please help ! Thank you!

Answered! View the answer I have this problem too

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Are you running Windows 7 or another version of windows?


Yes it was windows 7.


Did your computer come with a Windows 7 install disc by chance?


I think it might have I'm not sure though its long gone by now if so :(.


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Hi @angelway ,

Here is a link to download a Win 7 recovery ISO.

Your product key should be on a sticker on your laptop.

When you start your laptop once you have the Win 7 recovery disc, ensure that you have selected the correct boot option to boot from the install disc or USB and then select the repair option not the install option once it has started and initially loaded.

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How can I download it if I can't get my laptop to login ?



You only need access to the internet somehow, another PC perhaps then you download it onto a USB drive then plug the USB into your laptop and boot from it.


You can use this to make the USB Drive if you are making the repair drive on another windows computer:


Do I need to use another windows computer? And will this save all the stuff I have on my laptop ?



If you can download and create a USB drive that Windows recognizes that is all you need.

Using the "repair" option should not affect your data. It only repairs the Windows system files.

If you use the "re install" option then you will erase all your data. So be aware of which option you select!


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