No sound and display stops responding, phone becomes unresponsive.
Okay everyone. I had a customer bring a iPhone 6 Plus to me and the display had minor damage to the top right hand corner. He had complained about the digitizer becoming unresponsive at random times so I just went ahead and replaced the entire display assembly. After replacing the assembly I went ahead and started testing the phone to make sure everything was working properly and this is where I began to notice a bigger issue than just the "digitizer" becoming unresponsive.
The first issue now is when using the phone it will lock up, the display becomes unresponsive and after a few seconds it will start working again.
Secondly, there is no audio coming out of the bottom speaker or headset speaker. I cannot make calls using the phone application, when I go to dial out it will freeze and stop responding. After this I installed Facebook messenger and logged in using my account to try and do a internet phone call and no audio came through on both the loud speaker or the headset.
Third of all, when I attempt to play a video or any sort of media through the browser the video / media fails to load. After discovering all of this I restored the phone to the latest version of iOS 10 and figured that would fix it. Still no avail after doing this. At this point I'm not sure where else to turn and I could not find anything else on the internet that was similar to this issue. Any advice??????
Is this a good question?