Black color ist not printing correct

Hi there,

My printer does not print straight black lines anymore. All other colors are straight printed.

If I print the quality report the black Box looks horrible. No straight lines, not all of the box is printed black.

Do you have any suggestions, what I cold do?

Answered! View the answer I have this problem too

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I have got an answer from the hp Support how to get to the secret support menu.

There I should make a semi reset of the printer. Unfortunately without any success.

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Chosen Solution

Hi @gotti123456 ,

Way out thought.

Check if your printer settings are set up for bi-directional printing. If so disable it and see if it helps.

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How could I check this?

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Hi, Apologies, I cannot find if your printer supports bi-directional printing. (That means that it prints in both directions i.e. when travelling from left to right and right to left.This is done to speed up the printing process.)

If it is available it should be somewhere in the printer preferences area.

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Most Helpful Answer

Have you tried aligning the printer?

Here are the instructions according to the HP user manual:

To align printer from the printer display:

1. From the Home screen, touch the Settings icon, and then touch Tools.

2. On the Tools menu, touch the down arrow to scroll through the options, and then touch Align Printer.

3. Follow the instruction on the screen.

To align printer from the printer software:

On Windows:

a. From the Start menu on your computer, click All Programs, click HP.

b. Click the HP Photosmart 5520 series folder, click HP Photosmart 5520 series.

c. Under Print, double-click Maintain Your Printer.

d. Under the Device Services tab, double-click Align Printheads.

On Mac:

a. Open HP Utility

b. click Align and then click Align again.

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I already tried all The maintenance programs several times without any success. Lines are still not straight and the box is not correct filled with the Black color.

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Hi,

Just verifying that you have done the following.

1. Checked the Black cartridge ink level is sufficient,

2. Checked the Black cartridge vent area is not clogged.

3. Done a printhead clean.

Here is a link that shows you how.

http://support.hp.com/au-en/document/c03...

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Yes I also tried this several Times without any Access.

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Even the HP support has no idea, was the Problem is :(

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Michael will be eternally grateful.
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