Released November 2011. Model # N911n

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Error message- unable to copy, scan or fax.

Error message- unable to copy, scan or fax.

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Trina, HP Officejet Pro 8600 Plus unable to copy, scan or fax, steps to take from HP support document, Link below gives details for each step click on link.

1) Restart the computer and printer.

2) Check the USB connection.

3) Run the Print and Scan Doctor.

4) Uninstall the printer software.

5) Check for any installed printer devices in Windows.

6) Reinstall the HP software.

7) Check Windows Image Acquisition settings.

8) Set Windows Image Acquisition (WIA) dependencies.

9) Try scanning workarounds.

Good luck.

I hope this helped you out, if so let me know by pressing the helpful button.

http://support.hp.com/us-en/document/c00...

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