Repair guides and support for headphones inserted into the ear or ear canal, also known as earbuds, earpods and earphones.

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How do I fix my Jaybird X2? faulty power button

apparently, there is a bad connection. The power button does not work properly.

depending on how you hold the earbuds, the button powers on/off by itself. the volume buttons are not working at all.

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I had similar issue with my bluebud X

Volume button work perfeclty, but power button work half the time, and stick when working (button stay down witch result in power off after 2 sec)

Source of problem:

After dissasembly, i realise the metal cup making contact for the power button had moved

Short answer:

replaced the metal cup to it's original place

Long answer:

remove the back cover of the button-mic assembly (8 small clib, 4 per side)

remove the red holder (6 clip, 4 per side)

be extra carfull with the small wire ( i recomande taping the earphone on a table will working to eleminate any strain on those wire)

remove the board (mine was slightly glued in place)

remove the tape holding the metal cup

place new tape on metal cup

Place tape + metal cup dead center on the + sign on the board (do not block the mic hole)

power on earphone to test

reassemble carefully (don't pinch small wire)

Picture while disasembled:

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I would like to buy "Metal cup tape" to replace old ones, because they are old and worn out.

Can you tell me where I can buy new ones?

I searched and could not find it.


If you are talking about the metal caup, I have no idea where to buy them, if you are talking about the tape, I just ues a saml strip of packing tape that i cut with am exacto blade.

few day after this, the problem came back.

I re-opened it and swap the volume + and power metap cup (the power one was to flat)

since i dont use volume controle (change volume on my phone) this is a nice fix


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How long have you had the headphones?

If less than 12 months (or if is just a bit over and they argue, complain about premature failure of a premium product) contact the manufacturer regarding a warranty repair or replacement.

Here is a link to the warranty information regarding Jaybird products.

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How do you disassemble the handset?

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How do you disassemble the handset?


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