Repair guides and support for headphones inserted into the ear or ear canal, also known as earbuds, earpods and earphones.

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How do I fix my Jaybird X2? faulty power button

apparently, there is a bad connection. The power button does not work properly.

depending on how you hold the earbuds, the button powers on/off by itself. the volume buttons are not working at all.

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I had similar issue with my bluebud X

Volume button work perfeclty, but power button work half the time, and stick when working (button stay down witch result in power off after 2 sec)

Source of problem:

After dissasembly, i realise the metal cup making contact for the power button had moved

Short answer:

replaced the metal cup to it's original place

Long answer:

remove the back cover of the button-mic assembly (8 small clib, 4 per side)

remove the red holder (6 clip, 4 per side)

be extra carfull with the small wire ( i recomande taping the earphone on a table will working to eleminate any strain on those wire)

remove the board (mine was slightly glued in place)

remove the tape holding the metal cup

place new tape on metal cup

Place tape + metal cup dead center on the + sign on the board (do not block the mic hole)

power on earphone to test

reassemble carefully (don't pinch small wire)

Picture while disasembled:

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I would like to buy "Metal cup tape" to replace old ones, because they are old and worn out.

Can you tell me where I can buy new ones?

I searched and could not find it.


If you are talking about the metal caup, I have no idea where to buy them, if you are talking about the tape, I just ues a saml strip of packing tape that i cut with am exacto blade.

few day after this, the problem came back.

I re-opened it and swap the volume + and power metap cup (the power one was to flat)

since i dont use volume controle (change volume on my phone) this is a nice fix


Hey! Thanks for the tips. Could you show me (or let me know) how did you remove the back cover without damaging the case? I'm having the exact same problems and I'm trying to disassemble it. Every video on YT doesn't show the process of disassembly.


@Harold Soto Apply just a bit of pressure out off the sides of the back cover, most of the parts are glued so be aware that you'll need to remove the glue from several pieces to fully disassemble as @emericrobert showed in the picture. I just did this to replace the power button cup with the volume down one.


outstanding mate. Thanks


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How long have you had the headphones?

If less than 12 months (or if is just a bit over and they argue, complain about premature failure of a premium product) contact the manufacturer regarding a warranty repair or replacement.

Here is a link to the warranty information regarding Jaybird products.

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It's a simple and robust machine. I used my first until the battery life's done, second until I ran it over with my car. However, on the third I ran into similar problem.

1. Takes multiple tries to turn on the headset.

2. It turns off by itself when the battery power is still left.

3. Automatically went into pairing mode after turning it on.

All indicating power button failure.

These are things you can do. In that order.

1. Reset the headset:

Get into the pairing mode by turning it on and keep the button pressed until the red/green lights blink.

Press volume up and down buttons simultaneously until yellow light blinks three times and turns itself off.

Clear the jaybird pairing profile from your device(s).

Turn it on and pair it with the device.

2. Another reset method:

Press power button 8 times in quick but distinct successions before pressing it for 5 seconds at 9th click.

Turn it off.

Repeat it one more time.

Clear the jaybird paring profile from your device(s).

Turn it on and pair it with the device.

3. Button metal cap displacement issue:

I went on to disassemble the switch assembly and I found the same thing emericrobert found. The button was slightly misplaced and I corrected the position.

I did it by submerging the assembly into 100% isopropanol for a while to soften the glue, and carefully disassembled it. It's full of glue and it's so easy to ruin it. Do it right before throwing it out.

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Hey Kap, could you give me more details on how to disassemble the microphone/buttons case? I've been trying with no luck and I don't want to damage the case.


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How do you disassemble the handset?

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How do you disassemble the handset?


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yeah could do with help on disassembly instructions - the image is gone

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Luis will be eternally grateful.
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