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Comprehensive set of repair guides for tablets developed by Amazon, under the name Kindle. Repair is generally pretty easy, and usually only requires screwdrivers and prying tools.

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Your Kindle needs repair. Repair Code 0. Version 2588930001

My kindle reads "Your Kindle needs repair". Please contact Kindle Customer Service at

http://www.kindle.com/support

Repair Code:0

Version: 2588930001

DSN: 90C60706521203EX

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Same problem here, only... computer does not find Kindle when I connect it. So, I can not go to the root directory.

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2 Answers

Most Helpful Answer

If your Kindle displays the message: "Repair Needed - Your Kindle Needs Repair - Please contact Kindle Customer Service", try doing the following:

1.) Connect the Kindle to a computer using a USB-cable.

2.) Create an empty file in the kindle's root directory called DO_FACTORY_RESTORE (save the created file without any file extension).

3.) Safely disconnect the reader from your computer.

4.) Reboot your device by holding the power button.

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Same problem and I try to hard reset my kindle. It works!

https://www.amazon.com/gp/help/customer/...

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