Identified by model number 347NR, the laptop was released in 2010. It runs on the Genuine Windows 7 Home Premium 64-bit operating system.

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Why does my computer often go to a black screen?

My computer will start to work slower and then it will randomly go to a black screen. After it turns black, I'm often not able to recover what I was working on again. The screen will not change from anything except black.

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The main issue with a black screen tends to be the battery. Take the battery out, hold down the power button for a full minute then restart the computer. This should do a hard reset and get the screen to work again.

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When did you last replace your battery? I would bet that a 6 year old laptop battery would not be very good by now. Even when connected with an AC adapter, the battery is still part of the power circuit.

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