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The black "roller" has a portion that is ripped off

The black "roller" which can be seen after opening the back of our printer which is a Brother HL-L835OCDW there is about a half inch of the black ruberish look material missing which is creating a funny discoloration line on everything we print. Is this replaceable and if so who can I call.

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If that roller is on the toner cartridge, replace the cartridge.

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David Higgins will be eternally grateful.
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