My MacBook air randomly sleep and shutdown?
Hello All,
My MacBook air randomly sleep and shut of. It was working fine until i keept it to download the latest Xcode from the app store after installing it the device is always sleep and shut of randomly. I tried to reset the SMC many time without any hope. Also I have read old post here talking about the liquid damage after it i have opened my device and i found that everything is clear and fine.
Sometime about 2% the devices working fine without doing anything and 98% it randomly sleep i just discovered that the device going to sleep or shut of if i'm not using the keyboard or the touchpad but while i'm using the touchpad or keyboard the device working well.
[Update] Sometimes i got this message when i handoff the keyboard or touchpad.
Besides, I have OSX 10.12 and I joined the public beta program to get the latest OS but i faced very weird issue that after downloading the updated and in the installation phase i got a massage that the system can't verify my device !!! and i can't install the update.
Please note: that my battery are working fine without any problem and i have visited the Apple service centre in Egypt and they failed to understand the issue.
[Update 23rd October] when i try to reinstall the SMC firmware i got this message. I'm sure that this is the correct firmware i downloaded it from apple support website.
Thanks,
Is this a good question?
5 Comments
Have you replaced the battery at any point?
EDIT: I know you said your battery is good. However some off brand batteries have been known to cause issues similar to this.
by Shelton Pinson
No didn't replace it but i removed it from the device and tried it without battery -I plugged it to the power directly- and the same issue still happened.
by Youssef Hanna
My first option would be to revert the device back to before you installed the latest xcode since that is when the issue appeared. Also if you have had the device apart then ensure that you have not pinched any wires or have any keys or edges of track pad misaligned.
by Shelton Pinson
I removed the xcode and the problem still exist. what i'm thinking in is to try to remove the keyboard and try the device. But here i have question How can i start the device if the keyboard not attached. Is there any way to do that.
by Youssef Hanna
Given the other problems you are also having I feel pretty confidently that this is purely software related. Perhaps the best option would be to back every up and reinstall the OS. I wouldn't resort to touching the smc until after you have backed everything up and tried to reinstall the OS.
I no of no way to power the unit on without the keyboard.
I agree with mayer that you should check your serial number to make sure you downloaded the right smc software, though again I recommend against doing that.
by Shelton Pinson