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American Edition released in 2013, identified by model number X502CA

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Error message when powering on : recovery

Notebook has "recovery" error...the operating system couldn't be loaded because a critical system driver is missing or contains errors. File:\WINDOWS\System32\drivers\tcpip.sys

Error code: 0xc0000185

You'll need to use recovery tools.

1. Is this my hard drive? Can I order a replacement?

2. Where do I get a recovery USB thing should I be able to replace the hard drive?

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Hi, Your HDD is probably OK. It is most likely a missing or corrupted 'boot' file that has to be reinstalled on the HDD. What OS is installed? If you are using Win 10, if you know someone with a Win 10 PC you can make a recovery USB drive using their PC. The flashdrive needs to be at least 4GB in capacity. Search online for how to make a recovery drive and how to use it.


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1. It might just be a corrupt file or two.

2. It might be your hard drive corrupting the file or two.

The first step would be to force a chkdsk, this can be done from inside the windows startup mode. Instead of selecting 'install' you'd select 'repair' or 'troubleshooting' depending on the version of windows.

You can also use an option called 'startup repair' once you're loaded inside the windows setup.

The other side of the issue is the hard drive is going. Yes, you can replace it, but with that you risk loosing all your data. Yes, it can be saved too as long as the drive isn't to far gone, or you're willing to put out $400 or more to rescue it.

I recently replaced a customers hard drive. It had a similar problem. Refused to boot, refused to 'startup repair'. This is when we put a new drive in, CLONED the system over to the new drive (it actually takes each sector/bit and makes a exact copy. Need same size or larger drive as a replacement).

After I replaced the drive, it booted quickly with a simple "startup repair" being run.

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