The Samsung Galaxy S4, model i9505, features a 13-megapixel rear camera, and a 5-inch 1080p display.

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Why isn't my phone turning on?

Hello,

Today I downloaded a new app (it was an app that doesn't let the phone sleep and displays the clock but I cant remember the name specifically) and when I launched it,

the phone went black and wasn't responding to anything. so naturally I took out the battery and put it back in. It rebooted to the samsung and model name and went black again. it didn't reboot until I had to remove the battery, but the same case. when I tried to launch safe mode, then they displayed a message about a new software being installed but it crashed after like 5 seconds. It was the same case everytime I tried. I put the phone on charge for 2 hours. I came and tried restarting it and nothing happened. it is completely black and non responsive to anything, it also isn't connecting to the computer. Please help!

Muhammad Ahmed

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Was this an official app from the Google Play store?

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Assalam mulikum Brother Muhammad. The application definitely could have an impact on causing the phone to go crazy. What i would try to do if i were you is just doing a hard reset. Unfortunately it will delete everything from the phone, including contacts and pictures, but it is the fastest way to get your phone up and working normally again. Im sure you could find a way to avoid doing that, but that will take a lot of time to find out how to do and you could potentially be just wasting your time. Here is a link on how to do a Hard reset. Make sure your phone is charged before you start the process and also make sure the phone is completley powered down before you start.

https://www.youtube.com/watch?v=eCiNgZkl...

Hope this was helpful! Anything other questions, please ask!

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Walikum AsSalaam,

Thanks for your reply Muhammad but the problem is that the battery is fully charged and the phone isn't turning on still. I have a recent back so hard resetting isn't a problem, but the phone isn't even Turing on.

Muhammad

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Oh okay, Then maybe you just need a new battery. I dont think a application download would cause a shortage in the battery but it is possible. A battery short sometimes will show it is 100% but it has a short in giving the power out. That is the only thing i can think of.

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Application will not cause any effect to the phone. If you can't even boot to the low level, that means it's very likely it's a hardware problem. If your hard reset doesn't fixed it most likely the power switch is broken. You refer to the link below to troubleshoot and fix.

https://youtu.be/2l_6fwzuIwA

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Muhammad Ahmed will be eternally grateful.
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