This HP laptop was released in 2014 and is pre-installed with Windows 8.1.

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Laptop is powered on, but the screen is not turning on.

The power light is on, but I can’t see anything.

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It’s possible that your laptop screen is disabled. Usually there is a function key that turns the screen on and off. If this doesn’t work, your screen could be broken or damaged. If you can’t figure it out, take a look at the troubleshooting page.

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