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Can't hear caller but caller can hear me

I can't hear caller but they can hear me

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My 95yo mum can't hear callers very well or not at all. Brand new Uniden DECT 6.0 replaced faulty Uniden XDECT 6.0

Is there a problem with phone or line connection?


Hi @ Paul Clayton,

What is the model number of the Uniden phone?


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1 Answer

Chosen Solution

jim, Check the volume control on phone, if slider volume control, slide the control up and down quickly several time to get switch contacts to make better connection, make sure volume control is in the high range. To rule out a bad line, try a different phone in same phone jack, if the problem is there with different phone the line is faulty. If the phone is older or has been dropped a few time chances are something inside the phone has been damaged,corroded,dirty, you could dismantle phone and look for broken solder connections, wires off, etc. and try and make a repair or just replace the equipment(phone) if line/jack is found to be OK.

Good luck.

I hope this helped you out, if so let me know by pressing the helpful button.

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Life saver THANKYOU !!!!!!


Storeyjanet - which suggestion worked? I've got the same issue.

My phone rings and the receiver can hear me but i can't hear them.


Hi @timmycha ,

What is the model number of your phone?

Does your phone have a loudspeaker (hands free) option?

If so can you hear the other other person when using the phone in this mode?


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jim contreras will be eternally grateful.
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