Why is it that my phone preferred network can't be 3G.

Whenever, I select my preferred network as 3G/4G, my sim card goes off, and loses network, but if I select 2G, the network will be on. Does it mean that my phone does not support 3G, after it was boldly written and advertised, that it supports it. Please I need help.

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Hi,

Have you checked that you have a 3G/4G SIM card installed and not an old 2G SIM card? Do you have 3G/4G in your location?

If you can, try a known working on 3G/4G SIM card compatible with your network and see if it works in your phone.

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Thank you Jayeff, It is a 3G/4G sim card, the problem is not from the sim card. I think it is from the phone.

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Hi, have you tried another working SIM card?

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Chijioke Onuchukwu will be eternally grateful.
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