The Kindle's big brother, the DX sports a large 9.7" e-ink display that reads like real paper even in bright sunlight.

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Corrupted screensaver frozen, can't be reset or navigated

My six-year-old Kindle DX has a corrupted screensaver image with a lot of random lines and patches of black and white, all frozen on the screen. When I use the navigation buttons, I can see things faintly happening in the background, but I can't see through the mess on the screen to read or do anything else.

Because of that, I can't switch Whispernet/wireless on, to upgrade the software, as Amazon has advised.

All efforts to reset the device, following Amazon's instructions, have failed.

Amazon technical support can't help; all they do is offer a tiny discount on a new, small Kindle which I don't want.

Is there any way, or anyone, to repair this otherwise-perfectly-good reader that I spent a lot of money for, back in 2010? I'm in New Zealand, but bought it in the USA.

Answered! View the answer I have this problem too

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Well, the problem is not really solved -- see my response to the answer, below. I'd still really like some help with this, as I have a whole heap of Kindle books that can't be read on my device, and I don't like reading on a computer all the time. Thanks for any further help anyone can give.

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Hi,

Are you sure that is is not a faulty LCD screen?

Search for faulty Kindle screens in Google Images and see if it looks like one of them.

Here is a link to a video which shows how to dis assemble your Kindle. Replacement screens are available on Ebay.

https://www.youtube.com/watch?v=yr8zTCS-...

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Hi - Thank you -- that is just what it looks like, with the vertical and horizontal lines, and partial images. Why Amazon support didn't at least say it was probably a screen defect, and not an internal problem, is beyond me. I'll look for a replacement screen, and hope there are still some available even though the DX has been discontinued. Many thanks for your help.

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Plug it into a computer to see if you can navigate using a computers file navigator. If you can then navigate to the file that is the background image and copy another background over the same with the same name. The unit should use the newer image when it is rebooted.

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I appreciate this suggestion very much, and I want to try it, but when I plug the kindle into a computer, I don't know how to get to the "root file." All I see in the kindle window (Macbook Pro, running OSX Lion) are the following three folders: audible (empty), documents (contains all the names of the books on the kindle), and music (empty).

When I click on "Get Info" for the kindle device, I see the "format" described as MS-DOS (FAT32). Is that a PC format, and might that be part of the problem? Might I need to find someone with a PC and try plugging it in there?

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Okay, I plugged it into the PC platform on my Mac (it's called VMWareFusion -- it creates a virtual machine on the Mac). I'm not a techie so I kind of blunder around with it, but it does allow for sharing devices between PC and Mac platforms. So I managed to designate the Kindle as a "shared device" and when I open a window for it, I get more options than on the Mac.

The first window lists the following folders: "audible," "documents" & "music" (same as my Mac did) and ALSO "system."

So I open "system" and see these folders: "com.amazon.ebook.booklet.reader," and "Search indexes."

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If I open the folder called "com.amazon.ebook.booklet.reader," I see a folder called "sidecar" which contains "The_New_Oxford_American_Dictionary.mbp" and also a file called "reader.pref" which my computer can't open. I can't use the internet to find a program to open it, as suggested, because my virtual machine is running Windows XP Professional, which Microsoft no longer supports, so it would be vulnerable to malware if I connected it to the internet.

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If I open the folder called "Search Indexes" there are 48 objects. 1 is a "db" or "database" file that I can't open for the same reason as in the paragraph above. 47 of them are identified only as "file" of unknown type. One is named "Index.lg" and the rest have long weird code names like "y1a3bf620ee9d768ef13fc82c59ac7e86." I can't open any of them (same reason as above), and I don't know if any of them are "background image" files. So I'm stumped. My Kindle isn't jailbroken and doing so is way beyond my nerd-ability.

I realise this is probably too complex a question for this forum, but I don't know where else to turn, so might as well put it out there... Thanks for any possible help.

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lifelearnerletty will be eternally grateful.
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