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won't boot up after turned on

TMAX TM9S775 after I power it on it gets to the TMAX screen and then when it would usually go to the main screen it just spins and spins. I've tried tho wipe it and re boot it but nothing's worked.

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@amberlee by "wipe it and re boot" do you mean factory reset and reboot?

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@amberlee I'd suggest a factory reset. Try as shown here and on here and let us know what you get. This will erase all your data

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Amber Hedrick will be eternally grateful.
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