I have www-bberror-com-bb10-0015 on my screen

i cant locate phone on pc and cant do anything with phone because of error message please help im such a novice.

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www.bberror.com/bb10-0015

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fredreck

kalumba

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This is the explanation

http://btsc.webapps.blackberry.com/btsc/......

And this is the solution

http://btsc.webapps.blackberry.com/btsc/......

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It keeps going around in loops. It does not resolve my issue. When I visit Link, I get a "Software Update encountered and error" - check your network connection . But guess what, I have full internet access. I do not have any limitation.

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Both links work for me in safari.

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The error you mentioned above can often occur due to various reasons but one solution is to remove the current OS and by auto loading the OS again on the device.

Download the autoloader for your device from here

http://developer.blackberry.com/

And follow the steps below:-

1-turn off your device

2-connect your device to pc

The downloaded autoloader must be present on your pc and installed or unzipped

3-now run the autoloader and turn on your device.

Once autoloader recognizes your device it will start loading OS on it again after its finished green LED will light up.

After its finished your phone will restart give it sometime and all done.

I hope this helps! Good luck!

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