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Phone wont turn on or respond at all

Hello,

so my Samsung galaxy s4 zoom phone wont turn on at all. It doesnt charge and it does not get recognized by any computer. Ive tried force reboot and nothing works. Do i need a new battery or is there something i can do? Thankful for any advice

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Hi @scott76, how long have you had the phone for? Batteries do have a finite lifetime of about 2-3 years or 300-500 charge cycles. So, if you've surpassed that lifetime - it's possible that you need a replacement battery.

Did anything in particular happen to damage the phone in anyway? Was it dropped? or perhaps exposed to moisture?

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Ive had it for about a year or two, so it might need a new battery. And no, i have never dropped it before. Thank you!

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How do you change that battery? Is there a guide for doing it? Where can I buy the correct battery? What tools do I need?

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@scott76 did you get a chance to try a new battery?

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scott76 will be eternally grateful.
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